FAQ
Questions we hear most
Straight answers about ordering Shaklee, shipping, membership, and the products themselves.
Ordering & shipping
Do you ship nationwide?
Yes. Every order placed through our Shaklee store is fulfilled and shipped directly by Shaklee Corporation to all 50 states. We never touch the package; Shaklee ships it to your door.
How do I order Shaklee products from Mark & Terri?
Click any 'Shop' link on this site. It opens our attributed Shaklee store at us.shaklee.com/en_US/livehealthier. Add products to your cart and check out with Shaklee. Ordering through our link is what connects you to us for questions and support.
Is there free shipping?
Shaklee members receive free shipping on qualifying orders plus up to 15% off. Membership is inexpensive and pays for itself quickly. Ask us and we will walk you through it.
What is Shaklee's guarantee?
Shaklee offers a 100% money-back guarantee on its products. Life-Strip also carries a feel-better-in-30-days guarantee.
Can I set up automatic monthly orders?
Yes. Shaklee's Subscribe & Save lets you schedule recurring shipments so you never run out. You can adjust or pause it any time.
About Shaklee & us
Who are Mark & Terri Klapperich?
We are a married couple from Saint Cloud, Wisconsin, and Shaklee Independent Ambassadors. We use the products ourselves every day and help friends, family, and customers across the country choose the ones that fit their goals.
Is this the official Shaklee website?
No. Live Healthy Duo is an independent ambassador website. Product facts on this site come from Shaklee's official product pages, and all purchases are made on and fulfilled by Shaklee.
Is Shaklee a reputable company?
Shaklee was founded in 1956 and was the first company in the world to be certified Climate Neutral. Its products are backed by published clinical studies and a 100% money-back guarantee.
Do you offer consultations?
Yes, free ones. Call or text (920) 922-6743 or email klapperichenterprises@gmail.com. Tell us what you are working on and we will suggest the one or two things that fit. No pressure, no giant starter kits.
Products
Where should I start with Shaklee?
Most people start with our Healthy Start Trio: Life-Strip for daily nutrients, Life Shake for protein, and Optiflora DI for gut health. If healthy aging is your focus, start with Vivix+.
What is Vivix+?
Vivix+ is Shaklee's longevity supplement. It combines NMN with a patented polyphenol blend to raise NAD+ levels and is clinically shown to increase VO₂ max without exercise.*
What is Liquid BioCell Life+?
Life+ is Shaklee's liquid collagen, formulated to protect existing collagen, stimulate renewal, and build strong, resilient collagen for joints, skin, bones, and connective tissue.*
Are Shaklee products tested?
Shaklee reports that its products are backed by years of research and quality testing, with published clinical studies on products including Vivix+, Life Shake, and Optiflora DI.
Say hello
Didn't find your answer?
Call, text, or email and you'll get Mark or Terri, not a call center. Free consultations, no pressure, and every order ships straight from Shaklee to your door anywhere in the U.S.